Rafiki Design and Renovations – Terms of Service
Effective Date: March 23, 2026
These Terms of Service (“Terms”) govern the use of services provided by Rafiki Design and Renovations (“the Company”, “we”, “us”, or “our”) to clients, including homeowners, landlords, property managers, and businesses engaging our services. By using or engaging our services, clients agree to comply with these Terms.
1. Scope of Services
1.1 Rafiki Design and Renovations provides professional services in:
Construction, including new builds, extensions, and structural modifications
Renovation and remodeling of residential, commercial, and industrial properties
Interior design, including furniture layout, fittings, and finishes
Landscaping, garden design, and maintenance
Plumbing and electrical installations, repairs, and maintenance
General maintenance, repair services, and consultancy
1.2 Services are offered nationwide in Kenya and may be customized per client requirements.
1.3 The Company reserves the right to refuse services that:
Are illegal or unsafe
Conflict with the Company’s values or capabilities
Violate local building codes or regulations
2. Agreement and Contractual Terms
2.1 Engagement with the Company begins upon:
Signing a work contract or service agreement
Submission of a Work Service Card or online request form
Confirmation of project acceptance by the Company
2.2 All projects are governed by:
These Terms of Service
Service contracts signed by the Client and Company
Work Service Cards specifying scope, cost, and timelines
2.3 The Company may require:
Payment of a deposit or advance before commencement of work
Written approval of designs, plans, or project specifications
2.4 Clients agree to provide:
Accurate information about project requirements
Access to the site as necessary for service delivery
Timely approvals for design, materials, and project milestones
3. Service Requests and Estimates
3.1 Clients may request services through:
In-person consultations
Phone, email, or messaging apps
Online forms on the Company’s website
3.2 The Company will provide estimates based on:
Scope of work
Materials required
Labor and subcontractor costs
Timeframe for completion
3.3 Estimates are valid for 30 days unless otherwise stated.
3.4 Final pricing is confirmed after site inspection, design approval, and specification review.
4. Payments and Billing
4.1 Payment terms are agreed per project and may include:
Deposit prior to work commencement
Milestone payments as work progresses
Final payment upon project completion and approval
4.2 Payments can be made via:
Bank transfer
Mobile money (M-Pesa, Airtel Money)
Cash or cheque
4.3 Late payments may incur additional charges as specified in the contract.
4.4 Refunds are governed by the Rafiki Design and Renovations Refund Policy.
5. Work Standards and Completion
5.1 All work is performed in accordance with:
Accepted industry standards
Project specifications
Applicable local laws, building codes, and safety regulations
5.2 The Company reserves the right to:
Inspect work at any stage
Require revisions or corrections if work does not meet quality standards
Halt work if unsafe conditions are identified
5.3 Work completion is deemed when:
Project milestones are fulfilled
Client inspection is approved
Final invoice is issued
5.4 The Company is not liable for delays caused by:
Force majeure (natural disasters, extreme weather, civil unrest)
Client’s failure to provide access or approvals
Supply chain or material shortages beyond the Company’s control
6. Client Obligations
6.1 Clients agree to:
Provide accurate information, site access, and approvals
Ensure timely payments per contract terms
Follow advice and instructions regarding site safety and material handling
6.2 Clients must not:
Interfere with project execution
Provide misleading information
Engage subcontractors on the project without prior written consent
6.3 Breach of client obligations may result in:
Delays
Suspension of work
Termination of the agreement
7. Independent Contractor and Subcontracting
7.1 Rafiki Design and Renovations may engage:
Freelance technicians, subcontractors, or specialists
Independent contractors to perform specific tasks
7.2 These individuals are not employees of the Company. The Company assumes responsibility for the coordination of all contracted services.
7.3 Clients may not hold the Company responsible for actions of subcontractors outside the scope of agreed services, unless negligent supervision by the Company is proven.
8. Materials, Equipment, and Tools
8.1 The Company may supply materials, tools, or equipment necessary for service delivery.
8.2 Clients are responsible for:
Ensuring site access for delivery
Protecting client-supplied materials or equipment
8.3 Any damage to client property during service execution is managed according to the contract terms.
8.4 Clients acknowledge that some materials are custom-made or non-returnable.
9. Safety and Compliance
9.1 Rafiki Design and Renovations follows strict safety protocols to comply with:
Kenyan Occupational Safety and Health Act
Building codes and industry best practices
9.2 Clients must:
Ensure safe access to work areas
Comply with safety instructions issued by Company personnel
9.3 The Company is not liable for accidents caused by client negligence or third-party interference.
10. Liability and Indemnification
10.1 The Company is liable only for damages resulting directly from:
Negligence
Breach of contract
Failure to meet agreed specifications
10.2 Clients agree to indemnify the Company against:
Losses from client-supplied incorrect information
Third-party claims due to client negligence or misuse
Legal costs resulting from disputes outside the Company’s control
10.3 The Company is not liable for:
Indirect, consequential, or incidental damages
Loss of revenue or property not under the Company’s direct control
11. Intellectual Property
11.1 All designs, plans, drawings, and digital content created by Rafiki Design and Renovations remain the property of the Company, unless otherwise specified in the contract.
11.2 Clients may use designs only for the purpose of the contracted project.
11.3 Unauthorized use, reproduction, or distribution of designs is prohibited.
12. Termination
12.1 The Company may terminate services if:
Client breaches payment or contract obligations
Unsafe conditions are created by the client
Project scope changes beyond the Company’s capacity without agreement
12.2 Clients may terminate services by:
Submitting written notice
Paying for work completed and materials purchased up to termination date
12.3 Termination does not affect the Company’s right to recover costs for completed work.
13. Dispute Resolution
13.1 The Company seeks to resolve disputes amicably through:
Discussion and negotiation
Mediation
13.2 If disputes cannot be resolved, they may be referred to Kenyan courts in accordance with applicable laws.
14. Privacy and Data Protection
14.1 Rafiki Design and Renovations collects and processes personal information in accordance with the Privacy Policy, including:
Client names, contacts, and payment information
Project specifications and site documentation
Communication history and feedback
14.2 Data is stored securely and used only for legitimate service purposes.
14.3 Clients have rights to access, correct, or request deletion of their personal information as outlined in the Privacy Policy.
15. Marketing and Communication
15.1 By engaging our services, clients may receive communications regarding:
Project updates
Service promotions
Company news
15.2 Clients may opt out of marketing communications at any time without affecting service delivery.
16. Changes to Terms of Service
16.1 The Company reserves the right to modify these Terms at any time.
16.2 Changes will be communicated via:
Company website
Email notifications
Updates in service contracts
16.3 Continued engagement with the Company constitutes acceptance of updated Terms.
17. Force Majeure
17.1 The Company is not liable for delays or non-performance caused by:
Natural disasters, extreme weather, or public health emergencies
Civil unrest, strikes, or government actions
Supply chain disruptions beyond the Company’s control
17.2 Clients will be notified promptly in case of force majeure affecting service delivery.
18. Governing Law
18.1 These Terms are governed by the laws of Kenya.
18.2 All disputes arising under or related to these Terms are subject to the jurisdiction of Kenyan courts.
19. Contact Information
For questions, clarifications, or disputes regarding these Terms, clients can contact:
Rafiki Design and Renovations
Phone: +254717819204
Physical Address: Duruma Rd, Nairobi, Kenya