Rafiki Design and Renovations – Privacy Policy
Effective Date: March 23, 2026
At Rafiki Design and Renovations (“the Company”, “we”, “our”), we value your privacy and are committed to protecting personal and sensitive information of our clients, partners, employees, and website visitors. This Privacy Policy outlines how we collect, use, store, and protect data, as well as your rights and choices. It applies to all services, including construction, renovation, interior design, landscaping, plumbing, and electrical services, as well as online and offline interactions.
1. Scope of the Policy
1.1 This Privacy Policy applies to:
Clients who engage the Company for services
Visitors to our website and online platforms
Subscribers to newsletters or promotional materials
Individuals providing personal information during consultations, inquiries, or service requests
1.2 The policy governs information collected via:
Websites and online forms
Emails, phone calls, and messaging apps
Service contracts, work cards, and onsite consultations
Events, exhibitions, or meetings
1.3 This policy complements the Company’s terms of service, contracts, and agreements.
2. Information We Collect
We collect personal and business information necessary for providing services and improving client experience. This may include:
2.1 Personal Identification Information
Full name, date of birth, and ID or passport numbers
Contact details: phone number, email address, and physical address
Payment details: bank account, mobile money numbers, or payment receipts
2.2 Service Information
Project specifications, designs, measurements, and layouts
On-site photographs and progress documentation
Communication records: emails, WhatsApp, calls, or messages
2.3 Website and Online Interaction Information
IP address and browser details
Pages visited and duration on site
Cookies and usage patterns to enhance website functionality
2.4 Marketing and Communication Data
Preferences for receiving updates, newsletters, promotions, and offers
Feedback and survey responses
3. How We Collect Information
3.1 Information is collected through:
Direct submission by clients (online forms, emails, contracts)
Phone or in-person consultations
On-site visits and service delivery
Website analytics tools (cookies, forms, chat widgets)
Social media interactions or promotional campaigns
3.2 The Company does not knowingly collect information from minors under 18 years.
3.3 Collection is limited to what is necessary for service provision and legal compliance.
4. How We Use Information
We use the collected information for legitimate purposes, including:
4.1 Service Delivery
Scheduling and completing construction, renovation, interior design, landscaping, plumbing, or electrical work
Preparing quotes, contracts, invoices, and work cards
Tracking progress and providing updates to clients
4.2 Communication
Responding to inquiries, emails, or calls
Sending project updates, reminders, and clarifications
Providing support and resolving complaints
4.3 Marketing and Promotions
Sending newsletters, promotional materials, or new service announcements
Offering discounts or loyalty programs (if consented)
4.4 Legal and Compliance Purposes
Maintaining records for financial and tax compliance
Complying with contractual obligations
Protecting the Company from fraud, misuse, or legal claims
4.5 Improvement and Analytics
Monitoring website performance and user experience
Improving service offerings based on feedback
Analyzing trends in client preferences and project types
5. Legal Basis for Processing Data
5.1 In accordance with Kenyan data protection principles, including the Data Protection Act, 2019, we process personal information based on:
Consent: When clients provide information voluntarily
Contractual necessity: To perform services under agreements
Legal obligations: For compliance with tax, labor, and regulatory requirements
Legitimate interests: To improve services and protect Company operations
6. Sharing and Disclosure of Information
We respect client confidentiality and only share information under the following circumstances:
6.1 With Service Partners or Subcontractors
Contractors, technicians, or suppliers may receive limited information necessary to perform their work.
All third parties are bound to protect confidentiality.
6.2 Legal or Regulatory Obligations
When required by law, court order, or government authority
To prevent fraud, crime, or misuse of services
6.3 Business Transfers
In the event of a merger, sale, or acquisition, personal data may be transferred as part of the business assets
Clients will be notified if this occurs
6.4 Marketing and Promotions
Only if consented by the client for newsletters, promotions, or updates
Clients may opt out at any time
7. Data Retention
7.1 Personal and service-related data is retained for as long as necessary for:
Project completion
Legal, tax, or accounting compliance
Resolving disputes or complaints
7.2 After the retention period, information will be securely deleted or anonymized.
7.3 Retention periods may vary based on project type, contractual obligations, and regulatory requirements.
8. Client Rights
Clients have rights regarding their personal information:
8.1 Right to Access
Clients can request a copy of information held about them.
8.2 Right to Correction
Clients may request corrections of inaccurate, incomplete, or outdated information.
8.3 Right to Restrict Processing
Clients may request limitations on how their data is used for certain purposes.
8.4 Right to Data Portability
Clients may request transfer of their data in a structured, machine-readable format.
8.5 Right to Object
Clients can object to processing of data for marketing or other purposes.
8.6 Right to Withdraw Consent
Clients may withdraw consent previously given for marketing or other optional uses.
8.7 Right to Lodge Complaints
Complaints regarding data handling can be made to the Company or the Office of the Data Protection Commissioner, Kenya.
9. Security of Information
9.1 The Company implements reasonable technical, administrative, and physical measures to protect information from unauthorized access, loss, or misuse.
9.2 Security measures include:
Secure storage of physical records
Encrypted digital storage and backups
Limited access to authorized personnel
Staff training on confidentiality and data protection
9.3 Despite these measures, the Company cannot guarantee absolute security, and clients provide information at their own risk.
10. Cookies and Online Tracking
10.1 Our website may use cookies and similar technologies to enhance user experience, including:
Remembering form inputs
Tracking website performance
Analyzing usage patterns
10.2 Clients may disable cookies through their browser, but some features may not function fully.
10.3 No personally identifiable information is shared with third-party advertisers without explicit consent.
11. Third-Party Links
11.1 Our website or communications may contain links to third-party sites.
11.2 The Company is not responsible for the privacy practices of these third-party sites.
11.3 Clients are encouraged to review privacy policies of linked sites before providing personal information.
12. Children’s Privacy
12.1 Services provided by Rafiki Design and Renovations are not intended for children under 18.
12.2 The Company does not knowingly collect personal information from children.
12.3 If a parent or guardian believes their child has provided personal information, they should contact the Company to request deletion.
13. Changes to Privacy Policy
13.1 This Privacy Policy may be updated periodically to reflect:
New services
Legal or regulatory changes
Company operations or technological changes
13.2 The updated Privacy Policy will be posted on the Company’s website and become effective upon posting.
13.3 Clients are encouraged to review the policy regularly.
14. Contact Information
Clients or website visitors with questions, complaints, or requests regarding personal data can contact:
Rafiki Design and Renovations
Phone: +254717819204
Address: Duruma Rd, Nairobi, Kenya
We will respond to queries within 10 business days.